Development Manager, Oracle Corporation, Redwood Shores, California. February 2000 - present. Manage Tutor software development including team of development engineers. Prioritize and track software development, develop plans and specs, and supervise software testing and release. Manage relationship with Oracle support, including handling customer escalations and extensive support documentation for customer-facing web site.
Consultant. September 1999 - February 2000. Consult with companies implementing Oracle Tutor - a complete procedure and training system for training Oracle application users. Manage documentation and training project, including obtaining executive management support, work with department managers to edit and write procedures, lead training workshops.
Software Development Manager, The Paradigm Group, Capitola, California. July 1995 - September 1999. Initiate, prioritize, and manage software projects, including software projects developed for Oracle Corporation. Manage expectations for customers; identify, hire, and manage resources, including programmers, technical writers, and consultants. Write user requirement and software specifications. Managed installation of network, including e-mail and internet access. Continuing responsibility for setting policies, procedures, security, and management of network. Manage miscellaneous projects including developing internet-streamed product demos. Develop, update, and revise end-user and on-line documentation. Design and code installation programs for software applications. Maintain corporate website for The Paradigm Group, Inc.
Contract programmer, June 1997 - August 1997. Designed and wrote custom uninstall programs for COBOL and PL/1 for IBM.
Publications Coordinator, The Paradigm Group, Capitola, California. January 1994 - July 1995. Develop, update, and revise end-user and on-line documentation. Track software and publishing projects. Coordinate and update publishing projects.
Editor, University of California, Davis, California. July 1991 - January 1994. Manage creation of grant proposal, coordinating selection of scientists to participate in the project, and writing the grant proposal. Write technical manuals, brochures, and papers for diverse audiences including scientists, government officials, and third-world farmers. Edit papers submitted by scientists to be included in technical manuals and published symposiums. Design, layout, and manage printing of all publications. Coordinate international and domestic symposiums.
Leader, Santa Cruz County Guide Dog Puppy Raisers. December 1996 - December 2000. Coached teens and adults to raise puppies to become guide dogs for the blind. Recruited and approved raisers, supervised puppies and their raisers, led bimonthly meetings to educate raisers and evaluated puppy progress.
Santa Cruz SPCA. January 2001 - March 2003.
Dominican Hospital. March 2003 - present.